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Customer service

Friday Harbor adds Schilling, Stayton to bolster lender-facing teams

Customer service, HWmember, Mortgage, People Movers, Team Leaders, Technology /

Seattle-based Friday Harbor, an AI-powered mortgage underwriting platform, has hired two mortgage industry veterans, naming Kate Schilling as director of sales and Melina Stayton as customer success manager, the company announced Monday. Schilling brings more than 13 years of mortgage experience to the newly created sales role. Stayton adds nearly 15 years of banking and […]

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Rocket tops customer ratings but industry sees overall drop

Customer experience, Customer service, Marketing, MARKETING TO BORROWERS, Mortgage technology, Originations /

Consumer satisfaction with their mortgage lender lags their opinions on the life, health and property and casualty insurers they do business with, with year-over-year scores for the industry falling. The American Customer Satisfaction Index 2025 Insurance and Mortgage Lenders Study gives the real estate finance business a score of 74, down 1% from a year

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MoxiWorks promotes Dave Greenbaum to chief customer officer

Brokerage, Customer service, HWmember, MoxiWorks, People Movers, Real Estate, Real Estate Agents, Team Leaders, Technology /

MoxiWorks has promoted Dave Greenbaum to chief customer officer, a newly established executive role that will oversee the companyh’s customer experience strategy. Greenbaum, who previously served as vice president of customer engagement, will report to CEO Eric Elfman. His expanded responsibilities include leading client success initiatives, managing customer support operations, and driving long-term retention and

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Servicers lag originators in J.D. Power scores

Customer experience, Customer service, Originations, Servicing /

For the first time, J.D. Power is comparing trends it sees in mortgage servicer customer satisfaction scores with what’s happening on the originator side. This analysis is telling of a business going in two different directions. While the latest originator survey, released in November, found a 3-point year-over-year drop, the industry average was still a

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