1. Understand where you “stack” If you have 10 people in any organization, you’re almost always going to have 2-3 that consistently are at the top, 4-5 that stay in the middle and 2-3 who end up not working out. If you find yourself stuck in the middle 4-5, ask yourself why. You can’t judge […]
Why saying “I tried” keeps you stuck in your career Read More »
With all eyes now firmly focused on the second half of 2025, mortgage servicers throughout the U.S. face an important period for property tax management. More than 60% of all property tax bills are due between July and December, making the second half of the year extremely critical for the mortgage industry. Data from FRED
Common pitfalls: Where mortgage servicers often stumble in the second half Read More »
“One voice” or no voice at all? As of August 2025, the U.S. Department of Housing and Urban Development (HUD) is officially enforcing an English-only policy across its operations. Under direction from the Trump administration’s executive order that declared English the “official language” of the United States, HUD has begun removing all translated materials from
HUD’s English-only policy slams the door on the American Dream Read More »
There’s a silent struggle unfolding across the real estate industry. Property managers are pushing harder than ever for operational efficiency, yet a nagging question remains: why isn’t this translating into true performance? What’s going on, and why are so many falling short? The culprit, I believe, is the “efficiency trap.” It’s an intense, often myopic,
The great paradox of property management: Why efficiency isn’t enough Read More »
Servicers have known the loss mitigation waterfalls enacted during the COVID-19 pandemic were eventually going to change. But a recent acceleration of the new governance has left the industry with only six months to make critical adjustments to loss mitigation workflows. When the U.S. Department of Housing and Urban Development (HUD) issued a Mortgagee Letter
An end to pandemic-era loss mitigation provisions is not a return to norms Read More »
Mortgage lending has shifted into an experience economy. Interest rates dominate conversations, yet only 29% of borrowers who complete a rate-and-term refinance stay with their current servicer, according to ICE Mortgage Technology’s July 2024 Mortgage Monitor report. Borrowers remember how they were treated long after they close their loan and that statistic signals a gap
How lenders can win loyalty by owning the whole home journey Read More »
In mortgage lending, there’s no shortage of conversation around interest rates and closing costs. But beneath that surface-level focus lies a missed opportunity—one that could dramatically improve the financial well-being of millions of homeowners. It’s the opportunity to help borrowers optimize their blended debt rate and strategically reduce their total mortgage cost over time. Most
Why homeowners should focus on blended debt rates and total mortgage costs Read More »
Most people know me as a real estate speaker and coach. I’ve trained hundreds of thousands of agents across the country on how to list, sell, and serve at the highest level. But here’s something most don’t know: I’m also an active real estate investor. I buy between six and 10 properties a year. That
Investing in real estate taught this coach what makes a real estate agent great Read More »
The United States faces a pressing dual challenge: an aging population at risk of social isolation and a housing market that has struggled to keep pace with evolving care needs. Traditional senior housing models often separate rather than connect, leaving many older adults without meaningful community and compounding the emotional toll of aging. At the
What’s one thing most homeowners would say no one told them about buying a home? If you said how quickly property taxes can go up, you’re not lying—and let me give you a tip to help you save them thousands. But first, last night, some of my MBA Accounting students graciously volunteered with me to