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Three ways servicers can move the needle on borrower experience

Artificial Intelligence, Contributors, HWmember, Mortgage, Mortgage Servicing, Opinion, Servicing, Technology /

Low borrower satisfaction carries significant business consequences for mortgage servicers. Dissatisfied or confused borrowers are more likely to complain to regulators, generate costly call center volume and lengthen loss-mitigation processes. J.D. Power’s 2025 U.S. Mortgage Servicer Satisfaction Study reveals a widening gap in borrower satisfaction between origination and servicing experiences. While borrowers are happier than […]

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Blend Labs reports shrinking mortgage revenue even as its partnerships gain steam

Blend, Earnings, HWmember, Mortgage, Nima Ghamsari, Origination, Technology /

Blend Labs Inc. shared its third-quarter earnings on Thursday afternoon, posting revenue of $32.9 million from July to September, down 1% on an annual basis. The company reported a GAAP gross profit margin of 74% in the third quarter, unchanged from the same period in 2024. Non-GAAP gross profit margin rose to 78%, up from

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Waller hedges on nonbank access to ‘skinny’ master account

Waller hedges on nonbank access to ‘skinny’ master account

Federal Reserve, Politics and policy, Regulation and compliance, Stablecoin, Technology /

Bess Adler/Bloomberg Key insight: Federal Reserve Gov. Christopher Waller’s comments suggest the barriers to nonbank firms acquiring a “skinny” Fed master account — a concept Waller himself introduced late last month — may be higher than were previously assumed. Expert Quote: “There’s a misunderstanding out there that somehow just a fintech can show up and

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Built rolls out agentic AI to speed construction loan draws

Artificial Intelligence, Construction industry, Mortgage technology, Technology /

Agentic AI is moving from hype to real use cases in financial services, and Built is staking its claim in the space. The construction finance tech firm on Tuesday launched Draw Agent, an AI tool designed to speed and simplify construction loan draw reviews, one of the most time-intensive workflows in the lending process.  

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From automation to action: The next wave of AI in title & escrow

Qualia, Sponsored, Technology, Title /

Artificial intelligence is no longer theoretical for title and escrow professionals. It’s already reshaping how they work. Progress is accelerating fast, with the industry starting to advance beyond basic automation to the next frontier: agentic AI systems. New data from Qualia, an AI-powered cloud-based platform for real estate closings, bears all this out. For the

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Rethinking climate readiness: How ICE’s climate data helps close risk gaps and reduce lender blind spots

ICE Mortgage Technology, Mortgage, Origination, Sponsored, Technology /

​Extreme weather events are now more than just an occasional disruption; they are redefining the landscape of housing finance. And, the frequency and intensity in which these events occur, combined with rising insurance and utility costs, fluctuating property values, and shifting housing rates, provide challenges for lenders looking to effectively streamline operations, mitigate risk, and

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November Demo Day: Dara Invoice by Sagent

Demo Day, Demos, Sagent, Sponsored, Sponsored videos, Technology /

[embedded content] Dara Invoice Dara Invoice streamlines invoice management between servicers and their default servicing partners. It automates the invoice-review process by applying investor guidelines and servicer-specific business rules, helping organizations improve efficiency, minimize errors, and accelerate payments. Product Fast Facts #1 Over 30 invoice types available; covers end to end default processing #2 Investor

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November Demo Day: Intelligent Quality Control by Blend

Blend, Demo Day, Sponsored, Sponsored videos, Technology /

[embedded content] Intelligent Quality Control Blend’s AI-powered Intelligent Quality Control product enhances loan quality control, helping QC analysts detect issues more efficiently. It applies digitized underwriting guidelines to loan data and documents and provides step-by-step validation and reasoning, enabling the QC analyst to focus on areas of high judgment. This ensures a comprehensive, accurate, and

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November Demo Day: Nestment Key by Nestment

Demo Day, Sponsored, Technology /

[embedded content] Nestment Key Nestment Key empowers agents to transform dormant leads into “ready buyers”. Our team fully prepares your buyers with personalized assessment, affordability planning, strategy matching, property analysis, credit and savings support, and gamified education. By the time they return, they’re confident, qualified, and ready to buy. Product Fast Facts #1 Leverage your

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November Demo Day: DocMagic One

Demo Day, Demos, DocMagic, Sponsored, Sponsored videos, Technology /

[embedded content] DocMagic One DocMagic One is a unified mortgage production platform that streamlines document preparation, automated compliance, and eSignature management in one place. Powered by AI and machine learning, it enhances seamless collaboration between lenders, notaries, settlement providers, and borrowers—delivering faster, more accurate workflows with advanced pipeline analytics and business intelligence capabilities. Product Fast

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